1300 307 117


B&H Australia Integrates AMX
MUSE For TechnologyOne

The Opportunity


TechnologyOne is an ASX-listed SaaS ERP provider that sought to upgrade its AV systems to enhance its staff user experience.

B&H Australia has been TechnologyOne’s primary AV supplier for over 10 years, with a long-standing history of designing and deploying AV solutions for the organisation’s multiple offices in Australia, Malaysia and the United Kingdom.

Technology One, currently operating an AMX NetLinx AV control system, required a solution that could better integrate with its existing AV infrastructure and wider IT systems.

The Solution: AMX MUSE

With decades of experience in AMX solutions, B&H Australia  recognised the potential of the newly launched AMX MUSE platform to align with Technology One’s needs and objectives. MUSE uses low-code or no-code tools like Node-RED and Python, making it easily operable, scalable, and a friendly solution for staff without specialised programming knowledge.

To begin the transition, B&H Australia installed the AMX MUSE control platform in a pair of interconnected training rooms at Technology One’s Brisbane office. The implementation featured AMX N2600 AVoIP encoders/decoders for media transport, AMX Varia touch panels hosting the user interface, and MUSE as the central AV control system.

This initial 4-day project served as a proving ground for the MUSE’s capabilities. Encouraged by the system’s reliability and ease of use, TechnologyOne requested that B&H Australia expand the rollout to its Sydney office. This phase covered multiple spaces, including boardrooms, meeting rooms, training areas, and the ‘village green’ collaboration space.

The Project’s Success

The project’s success relied on a collaborative effort among key stakeholders:

Client

TechnologyOne’s facilities and IT services team, led by Anthony Wilder,  recognised MUSE's potential and became an early adopter of the platform.

Integrator

B&H Australia embraced the opportunity to learn and implement the new Node-RED programming language underpinning MUSE. As Technology One’s long-term AV partner, our expertise in AV integration and commitment to understanding new technologies ensured a smooth transition and successful installation 
of this new platform.

Distributor

MadisonAV, Australia’s only distributor of AMX products, provided significant technical support to our team, ensuring smooth installation and optimisation of the system.

Challenges Faced by B&H Australia

B&H Australia encountered several challenges during the project:

  • Learning Curve with Node-RED: Adopting the new Node-RED programming language required significant training and adaptation. B&H Australia had to quickly upskill their team to effectively use this flow-based programming approach.
  • Integration with Existing Systems: Ensuring seamless integration of the AMX Muse platform with TechnologyOne’s existing IT infrastructure was complex. B&H Australia had to meticulously plan and execute the integration to avoid disruptions.
  • Scalability Concerns: As the project expanded from Brisbane to Sydney, B&H Australia needed to ensure that the system could scale efficiently across multiple spaces without compromising performance.
  • Remote Support: Providing remote support for the project expansion required B&H Australia to develop new protocols and training for their support staff to handle issues without being on-site.

The Result

The adoption of AMX Muse has delivered measurable benefits for TechnologyOne. According to Anthony Wilder, Manager for Facilities and IT Services, the system is a welcomed change for the company.

“AMX Muse is a significant upgrade from our old AV system, and B&H Australia provided an excellent solution with MUSE. We wanted to improve our meeting room’s functionality without making changes that would be difficult for our staff to manage.

B&H installed an improved system that is virtually invisible to staff. Our employees have a better system to use without re-learning new manuals and operations - so it definitely works for us. Their design of the AMX MUSE control system into our border AV requirements made us confident to continue this solution in our Sydney offices.”

- Anthony Wilder, TechnologyOne

From an integrator’s perspective, Craig Langton, GM of Technical and Sales at B&H Australia, highlighted the ease of adopting Muse’s Node-RED programming framework.

"I’ve no doubt that Node-RED’s flow-based programming will allow a wider range of staff to provide remote support, eliminating the need for deep, specialised programming knowledge"

Background 

The Result

B&H Australia’s experience with AMX solutions allowed for TechnologyOne’s successful adoption of the AMX Muse. This case study exemplifies how organisations can leverage modern AV control solutions to drive efficiency, scalability, and sustainability.

B&H Australia’s role as the integrator was pivotal, showcasing their ability to adapt to new technologies and deliver seamless AV solutions that meet the evolving needs of their clients. Despite the challenges faced, B&H Australia’s expertise and dedication ensured the project’s success and set a standard for future implementations.

B&H Australia is an audio visual solutions provider offering end-to-end AV solutions for Australian businesses. From system design to installation and support, we collaborate with clients across all sectors including corporate, education, automotive and government, to improve their audio visual capacities.

For more information on our services, contact our team at 1300 307 117.